Disney is known for its customer service and that is shown throughout the resorts and parks. Anytime you have an issue the cast members are usually pretty quick to make things better.
During our last trip we had some issues with our MagicBands, the most annoying (for me) was when I tried to buy a bottle of water and my pin wasn’t connected to my MagicBand. We were at the front desk three nights in a row for MagicBand issues and on the second night they gave each person in our party 3 “magical” FastPasses for each remaining day of our trip. Pretty nice! Thankfully, they were also able to fix all of the problems with the bands.
If you have an issue while you are on vacation it is always better to bring your concern straight to the front desk instead of calling. We always go down to the front desk, so I have never had the experience of trying to call from our room. I have heard, from multiple people and sources, that if you call from your room, the call doesn’t go to the front desk. Instead your call is sent to a call center. So, if you need something resolved definitely bring your concern to the front desk and talk to someone face-to-face.
Another great cast member experience came from my friend (and fabulous hairdresser), Nikki, who was in Disney World with her family recently. They were having breakfast at Chef Mickey’s and her daughter was having a rough day. So she took her out of the restaurant and sat with her in the waiting area.
While in the waiting area, a cast member named Sharra came over to talk to them and cheer up her daughter (which she did). This cast member also told them to look for her tomorrow for a surprise. So she told Nikki where she would be the next day. The next day they found Sharra and she took Nikki’s whole family to meet Anna and Elsa! Such a special surprise for both the little girl and her parents. That is cast member magic and Sharra sounds like a fantastic cast member.
The Disney magic doesn’t stop when you leave the property and come home either. After they got home, Nikki sent an email to Disney to commend Sharra and tell them what a great employee they have in her. She wasn’t expecting any response, but she ended up getting a phone call from Disney from Sherri thanking her for taking the time to let Disney know about their great experience. Sherri said the information would be passed along and they wanted to make sure Nikki knew that her email was read and they will be letting Sharra know how wonderful their experience with her was.
I had an experience where I had to, unfortunately, send a complaint to Disney after we returned from a trip and I received a phone call as well. Beth let me know that the situation would be addressed. She was great! Like Sherri, she wanted me to know that my email was received, read, and will be passed along to the resort that had the issues. It was so nice to get an actual phone call and gave me hope that the issues would definitely be addressed.
So, regardless if you are sending a complaint or a compliment, someone from Disney will respond to you. They really do their best to make sure the guest is happy. Now, some people aren’t happy unless they are getting everything for free. I’ve seen people treat cast members pretty nasty for something that is out of their control. They, of course, want to be compensated for their “troubles.” People like that are, so greedy.
So while Disney’s customer service is the best, please don’t abuse it or the cast members. Just because someone’s dinner wasn’t cooked to their exact specifications or because it rained while they were in the park, does not mean they are entitled to anything free.
Cast members work hard to make magic for all the guests and, in my opinion, they do a fantastic job! Disney’s customer service is also great at making guests feel like they have been heard. Whether it’s a complaint or a compliment, someone from Disney’s customer service will respond to you. So, if you have something you need to address after you get home, don’t hesitate to email Disney.
Thanks for reading!