Countdown to Disney App
Countdown to Disney App Tutorial
I am having trouble with your Countdown to Disney App. I purchased it about a month or so ago, (maybe longer) and then the day before yesterday an update became available. Well, I tried to update it, and it would only get to a little over halfway and stop. It never completely updated it and so, I couldn’t open the app any longer. So, I removed it and tried reinstalling it. That didn’t work either. So, I plugged it into my computer this morning to try doing it from Itunes. It worked! Yay! However, it is now showing that I didn’t purchase it at all. I cannot customize my widget and there are now ads on my countdown screen. It was in my Icloud…why does it want me to purchase it again? I feel that I shouldn’t have to buy it again. Thanks for your help.
I’m glad you were able to get it working again. If you click purchase you should get three options: Not Now, Restore Purchase, and Purchase. Click Restore Purchase and you should be all set. If it is still giving you trouble let me know, because you are right, you definitley should not have to pay again and we wouldn’t want you to. 🙂
I hope that works! Thanks for downloading the app!
Full version states that you can customise the location of the widget. I have paid for the full version but I can not do this ???
In order to move the widget you need to press and hold the widget until it starts shaking. Once it starts shaking you can move it around the screen with your finger. If pressing and holding does not work, but the other paid version features are working (like customizing the color of the widget) please let me know so we can figure out what is going on.
You can email me at Liz@mainstreetwishes.com or the developer, Jay, at Jason@bit3computing.com.
I hope that works! Thank you for downloading the app!
Why not an Android version?
We are working on it. Since the coding is different between Apple and Android we have to get the coding for Android down. We are working on it though, promise!
Hey I downloaded the app just today and bought the full version to avoid the ads but I’m still getting them. I’ve tried deleting and reinstalling the app but still have the ads
Go to the main menu and click Purchase then click Restore Purchase. After you have restored the purchase close out of the app and reopen it. This should fix the problem, but if it doesn’t please let me know so we can figure out what the problem is.
Thank you for downloading the app!
I downloaded your app today and bought the full version. But I am getting ads. I’ve tried deleting and reinstalling the app. I have also tried to restore my purchase, but I still have the ads. Please help!
The Restore Purchase option should have worked. That’s weird. I’ll reach out to the developer and see if he has any suggestions.
I talked to the developer and he said someone contacted him recently with this same issue. They ended up having to restart their iPad and that worked. It was a connection issue with the App Store. Try restarting the device and let me know if that works. If not, I will talk to the developer again.
Will there ever be an Android version of this app???
Love the app. However I accidentally hit the purchase button. Is there anyway that I can uninstall the app and it not continue to charge my account?
Thanks for the kind words about the app. 🙂
Unfortunately, I cannot issue the refund. You would have to contact Apple or Google (depending where you downloaded it) and ask them for the refund. I think it’s usually pretty easy to get a refund though, so you shouldn’t have any problems.
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